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How this page works

This text governs the feedback form on this page and nothing else on the site. It does not cover complaints about casino payouts, bonus disputes or any other matter between you and Thunderbolt — those belong with the operator's own support channels.

What your message should contain

For an answer to be useful, include the page or feature you are writing about, what you expected to see and what you actually saw. If the issue involves a specific game, bonus or policy page, name it. Screenshots and exact wording from the site help identify the problem faster than a general description.

• State whether your comment is a correction, a suggestion or a bug report.
• Mention the device and browser if the problem appears only on one of them.
• Leave contact information only if you want a reply; anonymous feedback is still read.

What happens to your information

The information written into the form is used to review and update the website's content, fix errors and improve how the site presents Thunderbolt's terms and conditions. Messages are read by the editorial team, not by the casino operator, and are not forwarded to Thunderbolt unless you explicitly ask for that.

Corrections that change a factual claim are checked against the operator's published terms before the site is updated. Suggestions that conflict with the site's editorial standards or with responsible-gambling guidance may be declined without a detailed explanation.

Retention and use of feedback

Feedback is kept only as long as necessary to act on it. Once a correction is applied or a suggestion is assessed, the message is deleted. The website does not build profiles from feedback, does not share submissions with third parties and does not use the form to market anything to you.

Messages that contain abusive language, spam or demands that the site change a factual finding to favour the operator are discarded without action. The editorial team decides what constitutes a valid correction, and its decision is final.

Submitting feedback implies no obligation on the site to publish your comment, to adopt your suggestion or to correspond about the outcome. If you disagree with a decision, you may resubmit with additional evidence; repeated identical submissions are ignored.

Nothing in this process overrides your right to contact Thunderbolt directly about your own account, your own deposits or your own play. The form on this page is for feedback about the website, not for account-related requests.